(六西格码袖珍手册:提高速度和质量的70条捷径)LEAN SIX SIGMA POCKET TOOLBOOK
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作者： MICHAEL L.GEORGE 等著
出 版 社： McGraw-Hill
出版时间： 2004-8-1字数：版次： 1页数： 282印刷时间： 2004/08/01开本：印次： 1纸张： 胶版纸I S B N ： 9780071441193包装： 平装编辑推荐
作者介绍：
Michael L. George (Dallas, TX) is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the vice president of Lean Six Sigma for the North American Solutions Group, the sales, service, and marketing arm of Xerox. Malcolm Upton is a Lean Six Sigma Master Black Belt with George Group.
内容简介
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.
Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as "Pull," "Heijunka," and "Control Charts"
Groups tools by purpose and usage
Offers a quick, easy reference on using the DMAIC improvement cycle
Provides comprehensive coverage in a compact, portable format
目录
Chapter 1: Using DMAIC to Improve SpeeQuality, and Cost
Define
Measure
Analyze
Improve
Control
Kaizen DMAIC
Project selection
Chapter 2: Working With Ideas
Brainstorming
Affinity diagrams
Multivoting
Chapter 3: Value Stream Mapping andProcess Flow Tools
Process mapping
Process observation
SIPOC
Process mapping steps
Transportation and spaghetti （workflow） diagrams
Swim-lane （deployment） flowcharts
Value stream maps （basic）
Flowchart and value stream symbols
Value-add （VA） vs. non-value-add （NVA） analysis Time value maps
Valueadd chart （task time or takt time chart）
Chapter 4: Voice of the Customer （VOC）
Customer segmentation
Sources of customer data
Collecting VOC: Interviews
Collecting VOC: Point-of-use observation
Collecting VOC: Focus groups
Collecting VOC: Surveys
Kano analysis
Developing critical-to-quality requirements
Chapter 5: Data Collection
Types of data
Input vs.output data
Data collection planning
Measurement selection matrix
Stratification factors
Operational definitions
Cautions on using existing data
Making a checksheet
Basic checKsheets
Frequency plot checksheet
Traveler checksheet
Location checksheet
Sampling basics
Factors in sample selection
Stable process （and population） sampling
Formulas for determining minimum sample size（population or stable process）
Measurement System Analysis （MSA） and
Gage R&R Overview
Gage R&R: Collecting the data
Interpreting Gage R&R Results
MSA: Evaluating bias
MSA: Evaluating stability
MSA: Evaluating discrimination
MSA for attribute/discrete data
Chapter 6: Descriptive Statistics andData Displays
Statistical term conventions
Measures of central tendency（mean, median, mode）
Measures of spread（range, variance, standard deviation）
Boxplots
Frequency plot （histogram）
Normal distribution
Non normal distributions and
the Central Limit Theorem
Chapter 7: Variation Analysis
Review of variation concepts
Time series plots （Run charts）
Run chart table
Control chart basics
Selecting a control chart
Control charts for continuous data
Subgrouping for continuous data
Control limit formulas for continuous data
Factors for Control Chart Formulas
……
Chapter 8：IDENTIFYING AND VERIFYING CAUSES
Chapter 9: Reducing Lead Time andNon-Value-Add Cost
Chapter 10: Complexity Value Stream Mapping andComplexity Analysis
Chapter 11: Selecting and Testing Solutions
Index
