培训开发的外包：成功因素 OUTSOURCING TRAINING AND DEVELOPMENT: FACTORS FOR SUCCESS
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作者： Judith Hale 著
出 版 社： John Wiley & Sons
出版时间： 2006-12-1字数：版次： 1页数： 172印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9780787978976包装： 平装内容简介
In this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs—from the entire learning function to selected services and programs. It also covers the labyrinth of contractual, interpersonal, and legal dimensions inherent in any decision to partner with another service provider. Filled with practical tips, guidelines, and plenty of tools, this book explains how to determine
What type of external resources will be required
What to expect of external resources
What will be required in terms of program deliverables, reports, quality assurance, risk management, and reporting relationships
The level of readiness to outsource deliverables ranging from managing the training and development function to specific program elements
The contractual elements that best protect an organization’s interests
How to collaborate effectively with all of the functions involved in outsourcing decisions.
目录
List of Figures
CD-ROM Contents
Preface
Introduction
Chapter 1: Outsourcing: A Business and Economic Model
A Little History
Why Outsource
What Is Outsourced
What the Relationship Looks Like
Implications
Missteps and Oversights
Summary
Where to Learn More
Notes
Chapter 2: Identifying the Need
Determine Clients’ Needs
Determine Criticality and Priority
Implications
Missteps and Oversights
Summary
Where to Learn More
Notes
Chapter 3: Assessing Capacity and Capability
Assess Strengths
Assess Weaknesses
Conduct Job Task Analysis
Implications
Missteps and Oversights
Summary
Where to Learn More
Notes
Chapter 4 Selecting the Outsourcing Firm
Set the Baseline
Define Roles and Responsibilities
Define the Requirements
Define the Selection Criteria
Recruit Potential Outsourcing Firms
Issue the RFQ
Issue the RFP
Convene the Panel and Decide
Implications
Missteps and Oversights
Summary
Where to Learn More
Notes
Chapter 5: Contracting
Prepare the Contract
Draft Master Agreement
Determine Scope of Work
Draft Addenda
Agree on Terms and Conditions
Implications
Missteps and Oversights
Summary
Where to Learn More
Note
Chapter 6: Starting Up
Build Contract Profile
Set Up Governance Process
Develop Management Plan and Schedule
Create Communication Protocols
Develop Document Standards and Controls
Agree on Deliverable Standards
Identify Intellectual Property
Create Transition Plan
Create Dispute Resolution Process
Implications
Missteps and Oversights
Summary
Where to Learn More
Chapter 7: Managing the Relationship
Provide Oversight
Implement the Plan and Protocols
Share Expectations and Agree on Goals
Communicate
Stay Current with Needs
Measure and Report Results
Celebrate Success
Improve Processes
Implications
Missteps and Oversights
Summary
Where to Learn More
Chapter 8: Closing Out
Notify About Termination
Transfer Intellectual Property
Return Physical Property
Reconcile Financial Obligations
Terminate Clearances, Codes
Execute Final Performance Review
Orient the Training Function
Implications
Missteps
Summary
Where to Learn More
Notes
Index
About the Author
Pfeiffer Publications Guide
