危机领导力CRISIS LEADERSHIP NOW: A REAL-WORLD GUID
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作者： Laurence Barton 著
出 版 社： Oversea Publishing House
出版时间： 2007-12-1字数：版次： 1页数： 346印刷时间： 2007/12/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780071498821包装： 精装内容简介
Why do some managers shine during a high-level crisis while others stumble? Those who have an action plan in place are the ones who can react quickly, manage rumors, and respond to victims and stakeholders sincerely and adequately while keeping their organization afloat.
Leading crisis management expert Laurence Barton has spent more than two decades consulting with top companies on how to anticipate and respond to workplace threats and tragedies. In Crisis Leadership Now he offers concrete solutions for managing disruptive events-from industrial accidents and acts of violence to embezzlement, product recalls, and terrorism. Barton takes you through his journey of advising senior executives on crisis events and examines:
The characteristics that define a true crisis
Proven strategies to help you understand and respond to early warning signals
Ways to mitigate threatening situations
How to effectively communicate your decisions in a timely manner to employees, shareholders, customers, and other constituencies
In this forward-looking guide, Barton applies his corporate insider's insight to numerous case studies, demonstrating how such catastrophes happen to real companies and real people every day. These studies form a framework for building crisis management thinking into your company's strategic toolbox. Anticipating all forms of trouble, advising senior management and boards of directors about potential events, and devising a business recovery plan will allow your organization to rebound should tragedy strike.
Barton has also created an indispensable sample crisis management plan, and includes detailed templates for addressing a wide spectrum of incidents and threats. Arming you with an arsenal of strategies, tools, and know-how, Crisis Leadership Now ensures that your company's leaders will demonstrate confidence and implement solutions in the midst of chaos.
作者简介
Laurence Barton, PhD, has spent 25 years studying the causes of crisis in the workplace. Barton, the former Vice President of Crisis Management at Motorola, has managed more than 1,200 incidents worldwide, writing crisis plans and consulting with senior leaders at ABC News, The Walt Disney Company, Nike, Honda, British Petroleum, ESPN, and more than 60 hotels and casinos during defining moments. The author of three often-quoted books on crisis management, Barton is President and Professor of Management at The American College in Bryn Mawr, PA.
目录
Acknowledgments
Introduction
1 Secure Thy Workplace!
2 Managing Threats and Workplace Violence
3 Threat and Violence Response Model
4Negligent Hiring and the Role of Human Resources
5 Crisis Prevention Objectives Diagram
6 Managing Health Crises: Pandemics and Viruses
7 Stormy Weather: Katrina, Earthquakes, Floods, and Tsunamis
8 Industrial and Environmental Disasters
9 Terrorism: When "Their" Problem Becomes Your Nightmare
10 Sabotage: The Undisclosed Crime
11 Communicating When It's Code Red
12 Crisis Prevention and Response: Picking a Consultant
13 They Did It Right: The Crisis-Ready Company
14 Lessons from History
15 Assessing Your Crisis Risk: Overview
16 The Two-Phase Crisis Coach
17 Crisis Response and Recovery: The 40-Page Plan
18 Ten Pillars of Business Continuity
19 Closing Thoughts
References
Resources
Index
