反馈(哈佛商业评论系列)PM: GIVING FEEDBACK HAR
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作者： Pocket Mentor著
出 版 社：
出版时间： 2006-1-1字数：版次： 1页数： 75印刷时间： 2007/01/01开本：印次：纸张： 胶版纸I S B N ： 9781422103487包装： 平装编辑推荐
作者简介：
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
内容简介
Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill. The books in this series offer immediate solutions to the challenges managers face every day. Each book is packed with handy tools, checklists, and real life examples, including a Test Yourself section to help identify strengths and weaknesses. For all readers eager to address the daily demands of work, these books are ideal.
目录
Mentor's Message: Feedback as a path for learning,
developing, and changing
Giving Feedback: The Basics
What Is Feedback?
Explore the meaning of the term, as well as the purposes and goals of giving and receiving feedback.
What feedback is not!
What feedback is
Why is feedback important?
When to Give Feedback
Determine the most appropriate times to give feedback and avoid times that could create more problems.
Know when to step in
When feedback works and when it doesn't
How to Give Feedback Effectively
Focus on the steps to take for managing effective feedback sessions.
Establish a receptive work environment
Do your homework before a formal feedback session Follow these five steps to facilitate a corrective feedback session
How to Receive Feedback Openly
Strive to lower defenses so that feedback can be received and used productively.
Why do we feel defensive?
Open your mind to change
How to Manage Feedback Problems
Discover how to handle difficult feedback situations.
Think carefully about giving upward corrective feedback
Decide when feedback no longer works
Be patient when working with a noncommunicator
Handle volatile situations with care
Avoid giving inappropriate feedback
Tips and Tools
Tools for Giving Feedback
Worksheets to help you plan and manage feedback.
Test Yourself
A helpful review of concepts presented in this guide. Take the test before and after you've read through the guide to see how much you've learned.
Answers to test questions
To Learn More
Sources for Giving Feedback
Notes
