Best Practices： Difficult People： Working Effectively with Prickly Bosses, Coworkers, and Clients最佳实践丛书：轻松应对难缠的老板、同事和客户
分类: 图书,进口原版书,经管与理财 Business & Investing ,
作者： John Hoover著
出 版 社： 音像供货
出版时间： 2007-4-1字数：版次： 1页数： 148印刷时间：开本： 32开印次： 1纸张：I S B N ： 9780061145599包装： 平装内容简介
Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to: Recognize why and when people act out,Identify different types of difficult people,Cope with difficult behavior,Get the most out of trouble employees,Nurture a harmonious work environment.
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
目录
PREFACE
1 HOW DIFFICULT PEOPLE AFFECT THE WORKPLACE
The Cost of Difficult People
Why Are Difficult People So Difficult?
2 UNDERSTANDING DIFFICULT PEOPLE
The Slave Driver
The Black Hole
The Minutiae Monster
The Busybody
The Recluse
The Bully
The Liar
The Outlaw
The Blamer-Complainer
The Know-It-All
Be Prepared for Anything
3 HOW TO HANDLE DIFRCULT PEOPLE
Why Not Just Fire the Person?
The Art of Constructive Confrontation
The Constructive Confrontation Cycle
Progressive Discipline
Termination
What If the Problem Is Your Boss or a Peer?
OFF AND RUNNING
RECOMMENDED READING
INDEX