学会与难相处的人打交道Toxic People : Decontaminate Difficult People at Work Without
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作者： Marsha Petrie Sue 著
出 版 社： Oversea Publishing House
出版时间： 2007-9-1字数：版次： 1页数： 222印刷时间： 2007/09/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780470147689包装： 精装编辑推荐
作者简介：Marsha Petrie Sue, MBA, is a successful professional speaker known as "The Decontaminator of Toxic People" because she dares her audiences to take personal responsibility for their communication, relationships, choices, and success. She challenges every one of your beliefs while entertaining and enlightening you along the way.
内容简介
"From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage."
Richard L. Labrum, Vice President, Wealth Management, Smith Barney
"If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!"
John Ryan, Vice President, American Express
"Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!"
David Rawles, founder and President, Career Solutions, Inc.
"Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations."Randy O'Neill, Senior Vice President, Lancer Insurance Company
"She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!"
Dr. Geoff Haw, Consultant, Sagacity Services, Australia
"Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!"
Tina Aguirre, Senior IT Manager, oil and energy company
目录
Preface
Acknowledgements
Chapter 1 A Hair in Your Biscuit
Chapter 2 Doesn’t Work Well With Others
Chapter 3 The Steamrollers
Chapter 4 The Zipper Lip
Chapter 5 The Back Stabber
Chapter 6 The Know-It-All
Chapter 7 The Needy Weenie
Chapter 8 The Whine and Cheeser
Chapter 9 Planning for Toxic Spills
Chapter 10 Plotting Toxic Clean up
Chapter 11 Listen UP!
Chapter 12 Control the Uncontrollable
Chapter 13 Toxic Customer Service
Chapter 14 Mental Looting
Chapter 15 Toxic Infections
Chapter 16 Ruffled Feathers
Chapter 17 On A Personal Note
Chapter 18 Survivor
About the Author
