关键对立CRUCIAL CONFRONTATIONS
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作者： Kerry Patterson 著
出 版 社： Oversea Publishing House
出版时间： 2004-8-1字数：版次： 1页数： 284印刷时间： 2004/08/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780071446525包装： 平装编辑推荐
作者简介：Kerry Patterson
Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.
内容简介
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.
New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces. drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. Learn to:
Permanently resolve failed promises and missed deadlines
Transform broken rules and bad behaviors into productive accountability
Strengthen relationships while solving problems
目录
Foreword xiii
Preface xvii
Acknowledgments xviii
Introduction: What's a Crucial Confrontation?
And Who Cares?
Part One: Work on Me First
What to Do before aCrucial Confrontation
Ch. 1: Choose What and If
How to Know What Crucial Confrontation to Hold and If You Should Hold It
Ch. 2: Master My Stories
How to Get Your Head Right before Opening Your Mouth
Part Two: Confront with Safety
What to Do during a Crucial Confrontation
Ch. 3: Describe the Gap
How to Start a Crucial Confrontation 83
Ch. 4: Make It Motivating
How to Help Others Want to Take Action 113
Ch. 5: Make It Easy
tow to Make Keeping Commitments (Almost) Painless
Ch. 6: Stay Focused and Flexible
What to Do When Others GetSidetracked, Scream, or Sulk
Part Three: Move to Action
What to Do after a Crucial Confrontation
Ch. 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Ch. 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Ch. 9: The Twelve "Yeah-Buts"
How to Deal with the Truly Tough
Appendix A: Where Do You Stand? A Self-Assessment for MeasuringYour Crucial Confrontation Skills
Appendix B: Six-Source Diagnostic Questions The Six-Source Model
Appendix C: When Things Go Right
Appendix D: Discussion Questions for Reading Groups
Notes
Index
