Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
分类: 图书,进口原版,Business & Investing(商业与投资),Industries & Professions(产业与行业),Customer Service,
品牌: 斯蒂芬•C•伦丁 (Stephen C. Lundin)约翰•克里斯坦森 (John Christensen)哈瑞•保罗 (Harry Paul)Phillip Strand
基本信息出版社:Hyperion (2002年4月10日)精装:192页正文语种:英语ISBN:0786868686条形码:9780786868681商品尺寸:21.9 x 14.7 x 1.8 cm商品重量:304 g品牌:HyperionASIN:0786868686商品描述内容简介在线阅读本书
FISH! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplacesand their livesby implementing the lessons from FISH! Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.编辑推荐Fish! Talesis Stephen C. Lundin, John Christensen, and Harry Paul's follow-up toFish!--their enormously popular fable that draws lessons aimed at combating dysfunctional workplaces from the happy fishmongers at Seattle's Pike Place Market. InFish! Talesthe authors show how these lessons were put into practice at businesses both big (a major hospital and long-distance carrier) and small (a local car dealership and roofing company). Anyone who enjoyedFish!(or, for that matter,Who Moved My Cheese?) or is looking for a motivational tool to help energize their own workplace, should find this short, upbeat primer worthwhile.--Harry C. Edwards