培训者外包手册：卖家及咨询者交易指南 DEMYSTIFYING OUTSOURCING
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作者： Debbie Friedman 著
出 版 社： John Wiley & Sons
出版时间： 2006-12-1字数：版次： 1页数： 319印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9780787979416包装： 平装内容简介
Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects. As a comprehensive toolkit， the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools，and worksheets on the accompanying CD can be tailored easily to any project. Topics include：Current trends and guiding principles in outsourcing A strategic sourcing decision model to help managers make wise choices about what to outsource and what to retain Identifying and selecting outsourcing partners The RFP process and contract negotiations Positioning consultants and vendors in the organization Design， delivery and program evaluation of outsourced initiatives Special situations such as dealing with conflict， inheriting a consultant and working with multiple consultants and vendors.
作者简介：
Debbie Friedman is operating vice president at Federated Department Stores, where she heads the Federated Leadership Institute. Federated has been named by Training magazine as one of the top 100 companies for training and development in
the United States.
目录
List of Exhibits,Figures,and Tables
Contents of the CD-ROM
Foreword
Preface
Acknowledgments
Part1 BuildingaStrategicFoundation
Chapter1:Introduction
Chapter2:GuidingPrinciples
Chapter3:Sourcing:AStrategicDecision
Part2 IdentifyingandSelectingYourPartners
Chapter4:IdentifyingPotentialConsultants
Chapter5:TheRequestforProposal
Chapter6:SelectingConsultants
Chapter7:TheContract
Part3 NavigatingProjectsWhileStrengtheningPartnerships
Chapter8:PositioningConsultantsinYourOrganization
Chapter9:LaunchingtheProject
Chapter10:ProjectManagement
Chapter11:AssessmentofNeed
Chapter12:DesignandDevelopment
Chapter13:Implementation
Chapter14:Evaluation
Chapter15:ProjectWrap-Up
Part4 AddressingtheChallengesofPartnerships
Chapter16:ManagingConflict
Chapter17:InheritingaConsultant
Chapter18:WorkingwithMultipleConsultants
Chapter19:AdditionalWorkforYourConsultants
Part 5 Expanding Your Personal Capability
Chapter20:ADevelopmentPlan
References
AbouttheAuthor
Index
