Pfeiffer成功的沟通技巧The Pfeiffer Book of Successful Communication Skill-Building Tools
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作者： Jack Gordon著
出 版 社：
出版时间： 2007-10-1字数：版次： 1页数： 409印刷时间： 2007/10/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780470181805包装： 平装内容简介
The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication Tools
Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training
Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization.
目录
Introduction
PART I: PRESENTATION AND DISCUSSION RESOURCES
1. Conditions That Hinder Effective Communication
J. William Pfeiffer
2. The Lost Art of Feedback
Hank Karp
3. The Influence Continuum
Marlene CaroseUi
4. Communicating Communication
J. Ryck Luthi
5. TheJohari Window: AModel for Eliciting and Giving Feedback
Philip G. Hanson
6. Using Personality Typology to Build Understanding
Toni La Motta
7. Communicating Organizational Change: Information
Technology Meets the Carbon-Based Employee Unit
Joseph G. Wojtecki, Jr., and Richard G. Peters
8. Confrontational Communication
Merna L. Skinner
9. Assertion Theory
Colleen Kelley
10. E-Mail Basics: Practical Tips to Improve Communication
Kristin J. Arnold
PART 2: EXPERIENTIAL LEARNING ACTIVITIES (ELAs)
ELA Section 1: Personal Communication Skills
1. In Other Words: Building Oral-Communication Skills
Editors
2. Poor Listening Habits: Identifying and Improving Them
Joseph Seltzer and Leland Howe
3. Mixed Messages: A Communication Experiment
Branton K. Holmberg and Daniel W. Mullene
4. Gestures: Perceptions and Responses
SteUa Lybrand Norman
5. Time Flies: Negotiating Personal Effectiveness
Through Assertion
Michael Lee Smith
6. Resistance: A Role Play
H.B. Karp
7. Seeing Ourselves As Others See Us: Using Video
Equipment for Feedback
GiUes L. Talbot
8. Your Voice, Your Self: Improving Vocal Presentations
Taggart Smith
9. E-Prime: Distinguishing Facts from Opinions
GiUes L. Talbot
10. Speed Up! Increasing Communication Skills
Marlene Caroselli
ELA Section 2: Oganizational Communication Issues
1. One-Way, Two-Way: A Communication Experiment
Adapted from H. J. Leavitt
2. Pass It On: Simulating Organizational Communication
Linda Costigan Lederman and Lea P Stewart
3. Red Light/Green Light: From Fear to Hope
Niki Nichols
4. Blivet: A Communicat 0n Experience
Ken Myers, Rajesh Tandon, and Howard Bowens, Jr.
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