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Pfeiffer成功的沟通技巧The Pfeiffer Book of Successful Communication Skill-Building Tools

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作者: Jack Gordon著

出 版 社:

出版时间: 2007-10-1字数:版次: 1页数: 409印刷时间: 2007/10/01开本: 16开印次: 1纸张: 胶版纸I S B N : 9780470181805包装: 平装内容简介

The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication Tools

Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training

Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences

Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization.

目录

Introduction

PART I: PRESENTATION AND DISCUSSION RESOURCES

1. Conditions That Hinder Effective Communication

J. William Pfeiffer

2. The Lost Art of Feedback

Hank Karp

3. The Influence Continuum

Marlene CaroseUi

4. Communicating Communication

J. Ryck Luthi

5. TheJohari Window: AModel for Eliciting and Giving Feedback

Philip G. Hanson

6. Using Personality Typology to Build Understanding

Toni La Motta

7. Communicating Organizational Change: Information

Technology Meets the Carbon-Based Employee Unit

Joseph G. Wojtecki, Jr., and Richard G. Peters

8. Confrontational Communication

Merna L. Skinner

9. Assertion Theory

Colleen Kelley

10. E-Mail Basics: Practical Tips to Improve Communication

Kristin J. Arnold

PART 2: EXPERIENTIAL LEARNING ACTIVITIES (ELAs)

ELA Section 1: Personal Communication Skills

1. In Other Words: Building Oral-Communication Skills

Editors

2. Poor Listening Habits: Identifying and Improving Them

Joseph Seltzer and Leland Howe

3. Mixed Messages: A Communication Experiment

Branton K. Holmberg and Daniel W. Mullene

4. Gestures: Perceptions and Responses

SteUa Lybrand Norman

5. Time Flies: Negotiating Personal Effectiveness

Through Assertion

Michael Lee Smith

6. Resistance: A Role Play

H.B. Karp

7. Seeing Ourselves As Others See Us: Using Video

Equipment for Feedback

GiUes L. Talbot

8. Your Voice, Your Self: Improving Vocal Presentations

Taggart Smith

9. E-Prime: Distinguishing Facts from Opinions

GiUes L. Talbot

10. Speed Up! Increasing Communication Skills

Marlene Caroselli

ELA Section 2: Oganizational Communication Issues

1. One-Way, Two-Way: A Communication Experiment

Adapted from H. J. Leavitt

2. Pass It On: Simulating Organizational Communication

Linda Costigan Lederman and Lea P Stewart

3. Red Light/Green Light: From Fear to Hope

Niki Nichols

4. Blivet: A Communicat 0n Experience

Ken Myers, Rajesh Tandon, and Howard Bowens, Jr.

……

 
 
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