The Hard Truth About Soft Skills:Workplace le软技能的硬道理
分类: 图书,进口原版书,经管与理财 Business & Investing ,
作者： Peggy Klaus 著
出 版 社： 音像供货
出版时间： 2008-1-1字数：版次： 1页数： 190印刷时间： 2008/01/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780061284144包装： 平装编辑推荐
作者简介：
PEGGY KLAUS,trains professionals worldwide at leading companies that include Credit Suisse, Disney, UNICEF, and Kaiser Permanente.Author of BRAG!The Art of Tooting Your Own Horn Without Blow-ing It, she is regularly featured in a wide range of media including the Today Show, 20/20, BusinessWeek, the Wall Street Journal, the New York Times, and O Magazine. Klaus has lectured at Harvard; the University of California, Berkeley; and Wharton. She'lives in Berkeley, California.
内容简介
Whether near the beginning or end of a career, Klaus (BRAG! The Art of Tooting Your Own Horn Without Blowing It) sees future professional growth dependent upon identifying and correcting self-sabotaging interpersonal behavior. Klaus illustrates each behavior's professional importance with stories from her work as a career coach. These soft skills run the gamut from handling critics (including one's own internal critic) to bragging. Her practical advice is delivered in the conversational style of a one-on-one session with a personal coach. The learn-by-example counsel may be helpful for those entering such situations as annual performance reviews-whether giving or receiving them-and public speaking. The volume is recommended for those who are in need of a more personable approach to rising up professionally. (Feb.) Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
目录
Introduction THE HARD TRUTH ABOUT SOFT SKILLS
One CONTROL YOURSELF
Knowing yourself is as important as knowing how to do the job.
There's no such thing as work-life balance,only trade-offs.
Years of loyalty can work against you.
Listen to your gut--it's full of data.
No risks, no rewards.
Get out of your own way.
Learn the honest truth about integrity.
You have to be good to be lucky.
Two GETTING THE JOB DONE
Your boss wants you to figure it out.
Learn when to stick and when to shift or the details will hang you.
When you can't deliver, don't say yes.., but be careful how you say no.
Your procrastination is trying to tell you something.
Whining is for kids.., and even then, no one wants to hear it.
Manage your meetings...or else.
Common sense is far too uncommon.
Three WHEN YOU OPEN YOUR MOUTH..,AND THEN SOME
Listening is part art, part science, and all important.
Adjust your communication accordingly.
Say the magic words: please, thankyou, and Iin sorry.
Keep your mouth shut.
Get smart about asking dumb questions.
Learn how to present without needing beta-blockers.
Four HANDLING YOUR CRITICS
Books are judged by their covers and the same is true for you.
Don't be the last one to find out how you're doing.
Never tolerate a bully boss--even if you have to quit.
……
Five WHAT,ME POLITICAL?
Six BRANDING AND BRAGGING
Seven HOT BUTTONS:gENDER,GENERATION,AND CULTURE
Eight LEADING THE TROOPS
Afterword DON'T SKIP YOUR SOFT SKILLS
ACKNOWLEDGMENTS
INDEX
