Residential Integrator's Customer Relations
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品牌: Terry Taylor
基本信息出版社:Delmar Cengage Learning; 1 (2011年2月10日)丛书名:Residential Integration平装:352页正文语种:英语ISBN:1418014133条形码:9781418014131商品尺寸:25.5 x 20.6 x 0.6 cm商品重量:277 gASIN:1418014133商品描述内容简介Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism. This book covers the specific customer relationship skills that residential integrators need to be successful in the industry. In-depth coverage begins with a definition of excellent service as a critical component for personal and professional success. Effective communication is then defined for face-to-face, telephone, email, and written interactions. Aspects of the client-employee relationship are also covered in detail, followed by the importance of client satisfaction to ensure that the relationship remains strong after an installation is complete.作者简介Terry Taylor, Ph.D., is employed by Quantum Integrations in Denver, CO.
