Organizational Surveys: Tools for Assessment and Change (平装)
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品牌: Allen I. Kraut
基本信息出版社:Jossey Bass (1996年6月21日)丛书名:J-B SIOP Professional Practice Series平装:448页正文语种:英语ISBN:0787902349条形码:9780787902346产品尺寸及重量:22.9 x 15.2 x 3 cm ; 636 gASIN:0787902349商品描述内容简介在线阅读本书
With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.
With Organizational Surveys, you′ll learn how to:
∗ Drive change with surveys
∗ Use 360∗ feedback
∗ Set expectations of results
∗ Deal with ethical concerns
∗ Facilitate feedback, action–planning, and follow–through . . . and much more!
No other book approaches this collection′s range and specificity, or its emphasis on actual practice in organizations. It′s your indispensible toolbox for assessment and change!专业书评Unprecedented competitive pressures are driving companies to employ organizational surveys in ways undreamed of in past years. With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.
Award-winning researcher and consultant Allen I. Kraut has brought together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how these tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W.W. Burke Associates, and other top firms examine critical elements common to the survey process. All of the contributors stay focused on actual practice in real organizations.
Learn about:
Driving change with surveys
Using 360° feedback
Setting expectations of results
Dealing with ethical concerns
Facilitating feedback, action-planning, and follow-through...and much more!