饭店酒店管理英语实用教程(南开职业英语系列教材)

基本信息·出版社：南开大学出版社

·页码：310 页

·出版日期：2008年

·ISBN：7310029615/9787310029617

·条形码：9787310029617

·包装版本：第1版

·装帧：平装

·开本：16

·正文语种：中文/英语

·丛书名：南开职业英语系列教材

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内容简介本书是面向职场而编写的饭店酒店管理英语教材，主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。

目录

Unit 1 Introduction to Hotel Industry

Part One Dialogues

Sample Dialogue 1 Interviewing General Manager of New York City Landmark

Sample Dialogue 2 Applying for a Job

Sample Dialogue 3 Talking about Ethics Integrity

Useful Expressions

Part Two

Text A The Hospitality Industry

Notes

Exercises

Part Three

Text B Hotels and Their Classification

Notes

Exercises

Part Four Cultural Salon: Trend in Hotel Investment Shrinking by 50%

Unit 2 Reservations

Part One Dialogues

Sample Dialogue 1 A Phone Call Reservation

Sample Dialogue 2 A Group Reservation

Sample Dialogue 3 canceling a Reservation

Useful Expressions

Part Two

Text A The Front Office

Notes

Exercises

Part Three

Text B Reservation

Notes

Exercises

Part Four Cuitural Salon: Westin Hotels and Resorts Goes Smoke-free

Unit 3 Checking in

Part One Dialogues

Sample Dialogue 1 Registering a Guest with Reservation

Sample Dialogue 2 Bellman Service

Sample Dialogue 3 Receiving a Walk-in Guest

Useful Expressions

Part Two

Text A Check-in

Notes

Exercises

Part Three

Text B The Receptionists' Work

Notes

Exercises

Part Four Cultural Salon: Turn Front Desk Clerks Into Front Desk Salespersons

Unit 4 Housekeeping Services

Part One Dialogues

Sample Dialogue I The Tam-down Service

Sample Dialogue 2 Laundry Service

Sample Dialogue 3 Maintenance Service

Useful Expressions

Part Two

Text A The Housekeeping Department.

Notes

Exercises

Part Three

Text B The Inter-Relationship Between Housekeeping Department and Front Office Department

Notes

Exercises

Part Four Cultural Salon: Enhancing the Guest Experience

Unit 5 Telephone Services

Part One Dialogues

Sample Dialogue 1 A Morning Call Service

Sample Dialogue 2 A Call from Outside

Sample Dialogue 3 An Overseas Person-To-Person Call

Useful Expressions

Part Two

Text A Telephone Tips in the United States

Notes

Exercises

Part Three

Text B The Increasing Demise of Telephone Profits in FuU-Service Hotels

Notes

Exercises

Part Four Cultural Salon: Telephone Operator's Work

Unit 6 Handling Complaints

Part One Dialogues

Sample Dialogue 1 Making Complaints

Sample Dialogue 2 The Room Is Too Noisy

Sample Dialogue 3 At the Lost and Found Desk

Useful Expressions

Part Two

Text A How to Use Customer Complaints to Your Advantage

Notes

Exercises

Part Three

Text B Customer Complaints and Types of Customers

Notes

Exercises

Part Four Cultural Salon: Hotel Customer Loyalty: Splitting Hairs

Unit 7 Fitness and Recreation Center

Part One Dialogues

Sample Dialogue 1 At the Beauty Salon

Sample Dialogue 2 At the Indoor Swimming Pool

Sample Dialogue 3 At the Gymnasium

Useful Expressions

Part Two

Text A Fitness Center Trends

Notes

Exercises

Part Three

Text B Recreation Industry in U.S.

Notes

Exercises

Part Four Cultural Salon: The Recreation and Fitness Center of Shangri-La Hotel

Unit 8 Checking out

Part One Dialogues

Sample Dialogue 1 Check-out by Credit Card

Sample Dialogue 2 Miscalculation

Sample Dialogue 3 Check-out by Company

Useful Expressions

Part Two

Text A Hospitality Cashier

Notes

Exercises

Part Three

Text B Different Ways to Pay for Your Purchase

Notes

Exercises

Part Four Cultural Salon: Does Your Hotel Accept Checks?

Unit 9 Food Service

Part One Dialogues

Sample Dialogue 1 Reserving a Table for Five

Sample Dialogue 2 Booking a Table by the Window

Sample Dialogue 3 Inquiring about Service

Useful Expressions

Part Two

Text A Food Service Managers

Notes

Exercises

Part Three

Text B Let Them Eat Cake

Notes

Exercises

Part Four Cultural Salon: Concept Restaurants Are Here to Stay

Unit 10 Taking Orders

Part One Dialogues

Sample Dialogue 1 Ordering Today's Special

Sample Dialogue 2 Ordering Chinese Food

Sample Dialogue 3 Ordering Drinks

Useful Expressions

Part Two

Text A Taking Orders

Notes

Exercises

Part Three

Text B Food and Beverage Workers

Notes

Exercises

Part Four Cultural Salon: The Awaiting Area

Unit 11 Serving Dishes

Part One Dialogues

Sample Dialogue 1 Explaining the Dishes

Sample Dialogue 2 Giving the Wrong Dish

Sample Dialogue 3 Normal Service for a Chinese Banquet

Useful Expressions

Part Two

Text A W'me Service

Notes

Exercises

Part Three

Text B Chinese Cuisine & Traditional Chinese Food

Notes

Exercises

Part Four Cultural Salon: Chef, Cooks, and Food Preparation Workers

Unit 12 Dealing with Complaints

Part One Dialogues

Sample Dialogue 1 This Isn't What I Ordered!

Sample Dialogue 2 Complaining about the Dishes

Sample Dialogue 3 Spilling Drinks on a Guest

Useful Expressions

Part Two

Text A Table Manners

Notes

Exercises

Part Three

Text B Profitable Wine List

Notes

Exercises

Part Four Cultural Salon: Dining at Taylors Restaurant of Dartmouth

Unit 13 Paying the Bills

Part One Dialogues

Sample Dialogue 1 Paying in Cash

Sample Dialogue 2 Signing the Bill

Sample Dialogue 3 Paying with Credit Card

Useful Expressions

Part Two

Text A Paying Restaurant Bills in the Next Tech-Age

Notes

Exercises

Part Three

Text B Tipping in a Restaurant World

Notes

Exercises

Part Four Cultural Salon: Japanese Cuisine

附录

附录1 参考译文

附录2 参考答案

……[看更多目录]

序言饭店酒店业是我国从业人员众多的一个行业，也是我国涉外交往最广泛的行业之一。现在各个高校普遍开设饭店酒店管理类专业，意在为饭店酒店行业培养高级人才。具备相关专业知识并精通外语的人员往往处于竞争的优势地位，成为行业中的佼佼者。职场对从业人员的专业英语水平要求很高，这有力地激发了从业人员学习专业英语的积极性。本书就是面向职场编写的行业英语教材。本书主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在技术时代中付餐费等。结合学生情况，面对学生毕业后的就业环境，根据未来工作实际的要求，本书做了切合实际的精心加工。本书体例上以Unit为单位，每个Unit由以下几部分组成：情景对话——注重实用性，每篇对话有一个主题，内容简单且易上口；课文——选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇；常用词组及句子——给出本单元所涉及的常用词组和句子：难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——针对课文的练习，巩固学习效果；文化沙龙——介绍一些饭店酒店方面的知识：习题答案——供读者对照检查。在使用本书过程中，如有任何问题，都可以通过电子邮件与我们交流。我们一定会给予答复。如果读者没有收到我们的回复，请再次联系。邮件标题请注明姓名及“饭店酒店管理英语实用教程（南开大学版）”字样，否则会被当作垃圾邮件删除。读者也可通过出版社与我们联系。望大家不吝赐教，我们的Email地址如下：zqh3882355@ 163.com; cici12323@tom.com本书既可作为高等院校饭店酒店管理类的专业英语教材，也可供相应的培训班使用。从业人员使用本书“自我充电”，亦颇得当。

文摘R: James, my friend Dave Pollin, part owner of the Madison Hotel in Washington, D.C., tellsme you are quite a polo player. Is that true? M: Well, it is true that we have a friendly rivalry with Dave's hotel that is played out on the polofield. Together, our hotels have raised substantial sums for charity through our annualMadison Cup Challenge held on the Mall in Washington each year. I won't talk about whowon the most recent outing.

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