饭店工作英语(初级&中级)(附盘)
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品牌: 本书编写组
基本信息·出版社：中国旅游
·页码：327 页
·出版日期：2006年
·ISBN：7503229446
·条形码：9787503229442
·包装版本：1
·装帧：平装
·开本：0开
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内容简介《饭店工作英语》(初级&中级)突出“实”、“新”和“用”，选材面较宽，初级部分为日常生活对话，包括十四个单元，每个单元中又按实际内容需要分为若干部分，考虑到使用初级英语员工的实际水平，所有对话均为中英对照。
编辑推荐《饭店工作英语》(初级&中级)不仅可供饭店员工学习、培训及工作之用，亦可供旅游英语、商务英语、经贸英语及一般院校英语专业学生作教材使用。
目录
初 级Unit One Greetings and Sending off第一单元打招呼及送行Unit Two Asking about Public and Business Areas第二单元询问公共场所Unit Three Asking the Guest to Wait and Offering Help第三单元请客人等候以及提供帮助Unit Four Making Phone Calls第四单元打电话Unit Five COngratuIatiOns and Appreciations第五单元祝贺及感谢Unit Six Requests and Complaints第六单元要求及投诉Unit Seven Sympathy and Care第七单元同情与关心Unit Eight Fondness and Satisfactions第八单元爱好与满意Unit Nine The Front 0仟ice第九单元前 厅Unit Ten H0uSekeeping第十单元房 务Unit Eleven Food＆Beverage第十一单元餐 饮Unit Twelve At the Bank第十二单元在银行 Part One Opening a Bank Account第一部分银行开户 Part Two Asking about Deposit第二部分询问存款 Part Three Asking about Savings第三部分询问储蓄 Part Four Asking to Change Money第四部分要求兑换钱Unit Thirteen At the Customs第十三单元在海关 Part 0ne At the Customs第一部分在海关 Part Two Anything to Declare第二部分有东西要报关吗 Part Three Paying Duty on a Computer第三部分为电脑缴税 Part Four Going Through the Customs Formalities第四部分办理海关手续Unit Fourteen At the Post Office第十四单元在邮局 Part One Sending a Letter第一部分寄信 Part Two Posting a Letter第二部分寄信 Pan Three Sending a Parcel第三部分寄包裹 Part Four Sending Money第四部分寄钱Unit Fifteen At the Hospital第十五单元在医院 Part One Seeing a Doctor第一部分看医生 Part Two Stomach Problem第二部分犯胃病 Part Three Making an Appointment with the Doctor第三部分与医生约诊 Part Four Buying Medicine第四部分买药Unit Sixteen Travel第十六单元旅行 Pan 0no 0n the Plane第一部分在飞机上 Part Two Traveling by Train第二部分乘火车旅行 Part Three Traveling by Bus第三部分乘公共汽车旅行 Part Four Taking a Taxi第四部分乘出租汽车Unit Seventeen Telecommunications第十七单元电信 Part One Making a Long Distance Call第一部分打长途电话 Part Two The Internet第二部分国际互联网 Part Three Talking about Telecommunications第三部分谈论电信 Part Four E—commerce第四部分电子商务English Test at Preliminary Level初级英语试卷中 级Front OfficeUnit One At the Airport Part One Meeting the Guest Part Two Recognizing a Tour Group Part Three A Brief Welcome SpeechUnit Two Room Reservations Part One Accepting Reservations Part Two Fully Booked Part Three Canceling a ReservationUnit Three Bellman Part One Greeting a Guest on Arrival Part Two Introducing Hotel Facilities Part Three Baggage Delivery Part Four Hiring a TaxiUnit Four Reception and Check——in Part One Checking in a Guest with Reservation Part Two Checking in a Walk—-in Guest Part Three Changing a Room Part Four Extending the Stay PartOne Askingthe Way Part Two Arranging a TourBus Part Three City Tour Part Four Leaving a MessageUnit Six Sales Promotions Part One Talking about Hotel Reservations Part Two Negotiating on Terms. Part Three Persuasive TalksUnit Seven Public Relations Part One Soliciting Comments and Suggestions Part Two Arranging a News Conference Part Three Invitation and RepliesUnit Eight Front Cashier Part One Checking Out Part Two A Miscalculation Part Three Foreign Currency ExchangeUnit Nine Business Center Part One Booking Air Tickets Part Two Sending a Fax Part Three Sending E - mails Part Four Explaining Time Differences Part Five Asking for An Interpreter Unit Ten Operator Part One A Call from Outside Part Two Making a Collect Call Part Three Wake - up Call Service HousekeepingUnit Eleven Floor Attendant Part One Showing a Guest to the Room Part Two Explaining Room Facilities Part Three Valuables DepositUnit Twelve Chamber Service Part One Making up the Room Part Two The Turn - clown Service Part Three Bringing Something on RequestUnit Thirteen Laundry Service Part One Demanding Laundry Service Part Two Special Instructions Part Three Suggesting Express Laundry ServiceUnit Fourteen Miscellaneous Services Part One Shopping for Guests Part Two Baby - sitting Service Part Three Room Service Part Four Repairing the TV SetUnit Fifteen Dealing with Emergencies Part One Guest Injured Part Two A Sick Guest Part Three A Small Fire Food & BeverageUnit Sixteen Reservations Part One Booking Seats Part Two Banquet Reservations Part Three Reserving a Meeting RoomUnit Seventeen Seating Guests Part One Seating the Guest without a Reservation Part Two Seating the Guest with a ReservationUnit Eighteen Chinese Food Service Part One Chinese Food Part Two Chinese Restaurant Service Part Three Ordering Drinks Part Four Serving the DishesUnit Nineteen In the Coffee Shop Part One At Dinner Time Part Two A Buffet Breakfast Part Three A Continental Breakfast Part Four An American BreakfastUnit Twenty At the Bar Part One Chinese Liquors and Wines Part Two Mixing CocktailUnit Twenty - one Room Service Part One Ordering Room Service Part Two Sending the Room Service OrderUnit Twenty -two Ways of Paying Part One Signing the Bill Part Two Paying by Credit Card. Part Three Explaining the Bill Part Four Explaining the Credit LimitUnit Twenty-three Guest Complaints Part One Changing a Dish Part Two Complaining about the DishesUnit Twenty- four A Birthday Party ShoppingUnit Twenty -five At the Textile and Knitwear Counter Part One Buying Chinese Silk Fabrics Part Two Buying T- shirts Part Three FashionUnit Twenty -six At the Jewelry and Crafts Counter Part One Recommending Traditional Chinese Crafts Part Two Jewelry Part Three Recommending Typical Chinese ToysUnit Twenty- seven At the Medicine and Foodstuff Department Part One Chinese Tea Part Two Chinese Medicine and Tonics Part Three Chinese Local Flavor FoodUnit Twenty - eight At the Chinese Arts and Stationery Department Part One Chinese Seal Cutting, Calligraphy and Paintings Part Two The Four Treasures of Study Part Three Packaging and Shipping Health and RecreationUnit Twenty -nine At the Health Center Part One Talking about Health Club Facilities. Part Two Sauna Part Three At the Indoor Swimming PoolUnit Thirty In the Beauty Salon Part One At the Barber's Part Two A Permanent WaveUnit Thirty - one Recreation Part One At the Ball Room Part Two Karaoke Bar Part Three Mahjong Part Four BowlingEnglish Test at Intermediate LevelAppendix I useful English Abbreviations For HotelsAppendix II 180 Useful Sentences For FotelsAppendix III Key to Listening Exercises (Tape Script)
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