Total Quality Management: A Cross-Functional Perspective
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基本信息出版社:Wiley; 1 (1996年2月16日)平装:656页正文语种:英语ISBN:0471108049条形码:9780471108047商品尺寸:24.1 x 19.3 x 2.9 cm商品重量:1.2 KgASIN:0471108049商品描述内容简介The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.媒体推荐Instructor's Resource Guide, Microtest Computerized Test Bank and Data Disk available. --The publisher, John Wiley & SonsAshok RaoLawrence P. CarrIsmael DambolenaRobert J. KoppJohn MartinFarshad RafiiPhyllis Fineman Schlesinger