Excellence in Service: Advanced, Student Manual (螺旋装帧)
分类: 图书,进口原版书,Business & Investing（商业与投资）,Industries & Professions（产业与行业）,Customer Service,
品牌: Axzo Press
基本信息出版社:AXZO PR; Student (2003年8月1日)螺旋装帧:114页ISBN:0619214538条形码:9780619214531ASIN:0619214538
商品描述内容简介An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.媒体推荐This ILT Series course builds on the skills taught in the Excellence in Service: Basic course. In the Advanced course, students will learn how to determine what customers want, and evaluate the service provided. Students will also learn how to create, implement, and monitor service standards. Course activities also cover conducting interviews, training and empowering employees, and recognizing desirable behavior. Finally students learn how to create a customer service climate and foster customer loyalty. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.