订阅一yi宗zong罪zui：产chan品pin质zhi量liang不bu过guo关guan
上shang海hai南nan汇hui的de吴wu先xian生sheng并bing没mei有you想xiang到dao，一yi次ci三san度du更geng换huan音yin响xiang的de经jing历li，竟jing让rang他ta这zhe个ge京jing东dong商shang城cheng老lao用yong户hu，彻che底di对dui这zhe个ge网wang站zhan失shi望wang了le。今jin年nian7月yue15日ri，吴wu先xian生sheng看kan到dao京jing东dong商shang城cheng在zai对dui“三san诺nuo(3nod)IFI-331经jing典dian版ban音yin响xiang”进jin行xing优you惠hui促cu销xiao，于yu是shi下xia单dan购gou买mai了le一yi套tao。但dan刚gang刚gang拿na到dao手shou便bian发fa现xian，音yin响xiang有you很hen大da的de噪zao音yin。7月yue20日ri，他ta第di一yi次ci申shen请qing报bao修xiu，并bing自zi掏tao快kuai递di费fei将jiang音yin响xiang发fa回hui了le京jing东dong商shang城cheng。可ke没mei想xiang到dao10天tian后hou拿na到dao的de音yin响xiang，效xiao果guo比bi第di一yi次ci还huan要yao差cha。觉jiao得de有you些xie麻ma烦fan的de吴wu先xian生sheng原yuan本ben打da算suan就jiu此ci将jiang就jiu，可ke一yi个ge月yue后hou，音yin响xiang竟jing然ran“失shi声sheng”了le。于yu是shi再zai次ci提ti出chu换huan货huo申shen请qing，来lai来lai回hui回hui换huan了le三san次ci，“最zui后hou一yi个ge就jiu更geng可ke笑xiao了le，直zhi接jie就jiu是shi个ge坏huai的de。”
气qi愤fen的de吴wu先xian生sheng要yao求qiu全quan额e退tui款kuan，却que被bei告gao知zhi只zhi能neng维wei修xiu，无wu奈nai之zhi下xia，吴wu先xian生sheng只zhi好hao直zhi接jie与yu音yin响xiang的de生sheng产chan商shang深shen圳chou市shi三san诺nuo电dian子zi有you限xian公gong司si直zhi接jie协xie商shang，最zui后hou厂chang家jia承cheng诺nuo更geng换huan新xin品pin。尽jin管guan最zui后hou收shou到dao的de产chan品pin，依yi然ran不bu是shi新xin货huo，不bu过guo看kan在zai音yin响xiang效xiao果guo尚shang可ke的de份fen上shang，吴wu先xian生sheng结jie束shu了le这zhe次ci投tou诉su。但dan对dui于yu京jing东dong商shang城cheng，他ta非fei常chang不bu满man，“上shang海hai地di区qu是shi京jing东dong商shang城cheng的de一yi级ji销xiao售shou网wang络luo，京jing东dong承cheng诺nuo5个ge工gong作zuo日ri解jie决jue问wen题ti，但dan事shi实shi上shang，从cong7月yue20日ri第di一yi次ci报bao修xiu，到dao第di三san次ci报bao修xiu的de9月yue24日ri，早zao就jiu超chao过guo了le这zhe个ge期qi限xian。”
二er宗zong罪zui：“抽chou检jian说shuo”难nan获huo认ren同tong
针zhen对dui吴wu先xian生sheng的de投tou诉su，北bei京jing京jing东dong商shang城cheng公gong关guan部bu李li小xiao姐jie如ru此ci回hui复fu：“所suo有you产chan品pin在zai进jin入ru京jing东dong商shang城cheng时shi有you专zhuan门men团tuan队dui进jin行xing检jian测ce，只zhi是shi京jing东dong商shang城cheng货huo物wu量liang很hen大da，不bu排pai除chu在zai抽chou检jian过guo程cheng中zhong有you疏shu忽hu。如ru果guo在zai检jian测ce中zhong问wen题ti货huo物wu有you两liang个ge以yi上shang，我wo们men会hui反fan馈kui给gei厂chang商shang，并bing有you相xiang应ying惩cheng罚fa机ji制zhi，但dan问wen题ti货huo物wu肯ken定ding不bu会hui再zai销xiao售shou给gei其qi他ta用yong户hu。”
但dan这zhe样yang的de答da复fu并bing不bu能neng使shi吴wu先xian生sheng满man意yi。在zai吴wu先xian生sheng提ti供gong给gei记ji者zhe的de一yi份fen用yong户hu在zai京jing东dong商shang城cheng“三san诺nuo(3nod)IFI-331典dian藏cang版ban音yin响xiang”产chan品pin下xia的de咨zi询xun网wang页ye截jie屏ping中zhong，四si五wu个ge购gou买mai者zhe都dou提ti出chu了le类lei似si的de噪zao音yin问wen题ti，“说shuo明ming这zhe是shi一yi批pi货huo物wu出chu现xian了le问wen题ti，而er不bu是shi个ge别bie现xian象xiang。”而er在zaiGoogle里li搜sou索suo“京jing东dong商shang城cheng 投tou诉su”，也ye能neng找zhao到dao不bu少shao网wang友you发fa帖tie“控kong诉su”京jing东dong商shang城cheng的de产chan品pin质zhi量liang，甚shen至zhi有you网wang友you称cheng，从cong京jing东dong商shang城cheng买mai到dao了le返fan修xiu手shou机ji。
三san宗zong罪zui：“客ke套tao话hua”给gei人ren添tian堵du
最zui让rang吴wu先xian生sheng气qi愤fen的de是shi，每mei次ci投tou诉su，京jing东dong商shang城cheng都dou给gei出chu几ji乎hu同tong样yang的de回hui复fu：“您nin好hao，请qing您nin联lian系xi我wo商shang城cheng售shou后hou，感gan谢xie您nin对dui京jing东dong的de支zhi持chi，祝zhu您nin购gou物wu愉yu快kuai！”根gen本ben不bu解jie决jue任ren何he实shi际ji问wen题ti。由you于yu三san次ci换huan货huo，吴wu先xian生sheng不bu仅jin自zi己ji承cheng担dan了le60元yuan运yun费fei，还huan消xiao耗hao了le大da量liang的de时shi间jian和he精jing力li。在zai吴wu先xian生sheng多duo次ci提ti出chu要yao求qiu全quan额e退tui款kuan或huo补bu偿chang自zi己ji所suo有you的de快kuai递di损sun失shi费fei用yong时shi，京jing东dong商shang城cheng给gei出chu的de也ye都dou是shi几ji乎hu一yi致zhi的de回hui复fu：“客ke户hu您nin好hao，运yun费fei我wo司si只zhi能neng为wei您nin转zhuan积ji分fen，您nin可ke以yi参shen照zhao商shang城cheng的de条tiao例li，请qing谅liang解jie，谢xie谢xie”。对dui于yu吴wu先xian生sheng的de要yao求qiu视shi而er不bu见jian。”吴wu先xian生sheng现xian在zai最zui烦fan看kan到dao这zhe种zhong“客ke套tao话hua”，“因yin为wei这zhe只zhi能neng给gei消xiao费fei者zhe添tian堵du。”
四si宗zong罪zui：退tui款kuan“套tao牢lao”消xiao费fei者zhe
退tui款kuan也ye是shi京jing东dong商shang城cheng被bei不bu少shao网wang友you列lie出chu来lai的de一yi宗zong罪zui。根gen据ju公gong关guan李li小xiao姐jie的de说shuo法fa，如ru果guo消xiao费fei者zhe选xuan择ze退tui货huo，京jing东dong商shang城cheng会hui事shi先xian与yu客ke户hu进jin行xing沟gou通tong，根gen据ju其qi意yi愿yuan，将jiang款kuan退tui至zhi用yong户hu指zhi定ding银yin行xing账zhang户hu或huo京jing东dong账zhang户hu。然ran而er，这zhe种zhong说shuo法fa却que与yu不bu少shao网wang友you的de投tou诉su大da相xiang径jing庭ting。前qian文wen中zhong提ti到dao的de吴wu先xian生sheng，由you于yu没mei能neng得de到dao任ren何he实shi质zhi性xing回hui复fu，最zui终zhong只zhi能neng接jie受shou了le京jing东dong的de积ji分fen补bu偿chang，但dan他ta表biao示shi，“这zhe些xie积ji分fen必bi须xu消xiao费fei一yi定ding金jin额e以yi上shang才cai能neng使shi用yong，其qi实shi更geng是shi把ba消xiao费fei者zhe套tao牢lao在zai网wang站zhan上shang了le。”
更geng有you不bu少shao网wang友you投tou诉su，京jing东dong商shang城cheng在zai退tui款kuan时shi根gen本ben不bu征zheng求qiu消xiao费fei者zhe意yi见jian，而er是shi直zhi接jie将jiang货huo款kuan退tui到dao京jing东dong账zhang户hu，消xiao费fei者zhe只zhi能neng在zai京jing东dong商shang城cheng再zai次ci消xiao费fei，从cong而er被bei彻che底di“套tao牢lao”。
五wu宗zong罪zui：评ping价jia体ti系xi不bu公gong开kai
除chu了le产chan品pin质zhi量liang和he售shou后hou服fu务wu外wai，倍bei受shou诟gou病bing的de还huan有you京jing东dong商shang城cheng的de评ping价jia体ti系xi。网wang友you“我wo爱ai宝bao宝baoJ1”因yin收shou到dao的de“卡ka西xi欧ou3900电dian子zi词ci典dian”缺que少shao一yi个ge皮pi套tao，而er向xiang京jing东dong商shang城cheng投tou诉su，并bing在zai网wang站zhan上shang留liu言yan质zhi问wen，可ke没mei想xiang到dao一yi周zhou之zhi后hou，他ta竟jing然ran发fa现xian京jing东dong商shang城cheng更geng改gai了le所suo有you该gai产chan品pin相xiang关guan的de管guan理li员yuan留liu言yan。吴wu先xian生sheng也ye向xiang记ji者zhe透tou露lu，京jing东dong商shang城cheng经jing常chang人ren工gong干gan预yu用yong户hu对dui货huo物wu的de评ping价jia，比bi如ru最zui近jin的de一yi项xiang活huo动dong，提ti出chu只zhi要yao在zai商shang品pin下xia面mian写xie评ping论lun，就jiu可ke以yi加jia分fen兑dui换huan优you惠hui券quan，凭ping此ci可ke在zai京jing东dong商shang城cheng网wang站zhan上shang消xiao费fei，“可ke他ta们men总zong是shi删shan除chu不bu好hao的de评ping论lun，而er只zhi保bao留liu好hao的de评ping论lun在zai网wang页ye上shang，发fa的de好hao评ping越yue多duo，积ji分fen就jiu越yue多duo，好hao多duo人ren都dou抢qiang着zhe说shuo好hao话hua。”
11月yue25日ri下xia午wu，记ji者zhe在zai京jing东dong商shang城cheng的de“三san诺nuo(3nod)IFI-331典dian藏cang版ban音yin响xiang”的de咨zi询xun页ye面mian中zhong，果guo然ran没mei有you找zhao到dao吴wu先xian生sheng于yu9月yue26日ri在zai这zhe里li发fa布bu的de投tou诉su。而er在zai京jing东dong商shang城cheng的de论lun坛tan上shang，记ji者zhe也ye根gen本ben无wu法fa打da开kai标biao有you“投tou诉su”标biao签qian的de帖tie子zi，公gong关guan李li小xiao姐jie表biao示shi，“只zhi有you特te定ding用yong户hu才cai可ke以yi看kan到dao这zhe个ge板ban块kuai，普pu通tong注zhu册ce用yong户hu是shi看kan不bu到dao的de。”看kan来lai，想xiang实shi际ji了le解jie一yi点dian京jing东dong商shang城cheng中zhong产chan品pin究jiu竟jing如ru何he，还huan颇po有you难nan度du。
相xiang关guan链lian接jie
律lv师shi说shuo法fa：
上shang海hai市shi信xin息xi法fa律lv协xie会hui律lv师shi毛mao俊jun华hua
随sui着zhe电dian子zi商shang务wu的de迅xun速su发fa展zhan，电dian子zi商shang务wu法fa规gui政zheng策ce还huan不bu够gou完wan善shan，消xiao费fei者zhe只zhi能neng通tong过guo向xiang消xiao协xie投tou诉su或huo者zhe工gong商shang局ju举ju报bao来lai主zhu张zhang自zi己ji的de权quan利li。针zhen对dui京jing东dong商shang城cheng出chu现xian的de种zhong种zhong投tou诉su，比bi如ru违wei反fan维wei修xiu承cheng诺nuo时shi间jian、或huo者zhe未wei经jing消xiao费fei者zhe同tong意yi直zhi接jie退tui款kuan至zhi其qi京jing东dong账zhang户hu，消xiao费fei者zhe都dou可ke通tong过guo投tou诉su其qi格ge式shi合he同tong违wei约yue来lai向xiang工gong商shang局ju举ju报bao。即ji使shi京jing东dong商shang城cheng在zai合he同tong中zhong规gui定ding了le对dui消xiao费fei者zhe不bu利li的de条tiao款kuan，消xiao费fei者zhe也ye无wu需xu担dan心xin，目mu前qian的de法fa律lv正zheng逐zhu渐jian向xiang消xiao费fei者zhe倾qing斜xie，最zui近jin“京jing东dong商shang城cheng购gou物wu网wang空kong调tiao价jia格ge标biao错cuo案an”移yi至zhi上shang海hai审shen理li便bian是shi最zui好hao的de例li证zheng。(来lai源yuan：IT时shi报bao 记ji者zhe 郝hao俊jun慧hui 实shi习xi生sheng 王wang菁jing菁jing) 【更geng多duo内nei容rong请qing关guan注zhu科ke技ji频pin道dao】
【原文】
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